Order Confirmation
Once your order is placed, you’ll receive an email confirming your purchase, including product details, pricing, and shipping info. If something doesn’t look right, email us right away at info@skiguards.com – we’ll sort it out fast.
Delivery
Our standard delivery time is 5–12 business days. Orders placed on weekends will be processed the following Monday. Delays may occur due to high demand or carrier issues – if your order is late and you haven’t heard from us, just reach out. You’ll receive a tracking number as soon as your order ships.
Customs & Import Fees
Any customs duties or VAT are the responsibility of you as the customer. These fees are set by your country’s regulations and are outside our control.
Pricing
We reserve the right to adjust pricing in case of supplier changes, currency shifts, or obvious pricing errors. If something goes wrong, we’ll fix it.
Product Info
We aim to show our products as accurately as possible. Slight differences in color may occur depending on lighting and screen settings.
Cookie Policy
SkiGuards.com uses cookies to improve your shopping experience. Cookies are small files stored on your device. You can block or manage cookies via your browser settings. Learn more at All About Cookies.
Contact
For questions, reach out to us at info@skiguards.com. We aim to respond within 24 hours. For returns, please follow the instructions below.
Return Policy
Changed your mind? Contact us within 14 days of receiving your order at info@skiguards.com to start a return.
The item must be unused and in original packaging. You’ll cover return shipping unless the item was incorrect or defective.
Return address:
181, East Tiancheng Road, Hangzhou City, Zhejiang Province, China
Personal Data
By placing an order, you agree to our processing of your personal data in accordance with our Privacy Policy. We only collect what we need to process your order and never sell your data.
Data Processing & Storage
We store and process your data (name, address, email, order history, etc.) to handle your order and support requests. We retain your info only as long as needed for legal or business purposes.
Data Sharing
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Payment Provider: Your name, address, and contact details are shared to process payments and prevent fraud.
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Shipping Provider: Your delivery info is sent to the shipping carrier to fulfill your order.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order. Email us to initiate a return. If the item is unused and returned in original condition, we’ll issue a full refund minus return shipping (unless it was our fault).
Limitation of Liability & Product Usage Disclaimer
SkiGuard Pro is designed to improve comfort and reduce pressure from ski boots, but like all sports gear, it cannot eliminate all risk of injury. By using our products, you agree that:
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Skiing carries inherent risks.
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SkiGuards cannot be held liable for injuries sustained while using our products.
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It’s your responsibility to determine if the product is suitable for your needs.
We recommend using all necessary safety equipment and skiing within your limits.